Delivery to UK
UK, Guernsey & Jersey
Shipping Costs
Standard shipping is £5.00 GBP.
FREE SHIPPING on orders over £80 GBP.
Delivery Times
Delivery usually takes 3–5 business days after dispatch.
Isle of Man
Shipping Costs
Standard shipping is £10.00 GBP.
FREE SHIPPING on orders over £150 GBP.
Delivery Times
Delivery usually takes 3–5 business days after dispatch.
International Delivery
Bahrain, Kuwait, Oman, Qatar, United Arab Emirates & Saudi Arabia
Shipping Costs
Shipping starts from £13.58 GBP, with the final cost calculated by parcel weight at checkout.
Please note, free shipping is not available for international orders.
Delivery Times
Delivery usually takes 5–7 business days after dispatch.
Please ensure your delivery address includes the correct street number and street name to avoid delays.
Dispatch & Tracking
Orders are typically dispatched within 1–2 business days of being placed. Once your order is on its way, you'll receive an email with your tracking number.
Please note that delivery times are estimates and may vary depending on your location.
Returns
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact our Customer Service team with photos of the product and packaging, including the shipping label. We'll review the issue and arrange a replacement where appropriate.
Returns & Exchanges
We accept returns of unopened, unused products in their original condition. Return shipping costs are the responsibility of the customer.
Please contact our Customer Service team before returning your order. Once your return has been received and inspected, we'll arrange a refund or exchange.
Order Cancellations
Orders are processed quickly, so unfortunately, we're unable to cancel an order once it's been placed.
If you've changed your mind, you can arrange a return once your order arrives. Return shipping costs will apply.
FAQ
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Once your order has been dispatched, you'll receive an email with your tracking number. You can use this to follow your parcel's journey. If your order hasn't arrived within the expected delivery timeframe, or you do not receive your tracking information please contact our Customer Service team.
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Don't worry! Sometimes we ship orders in separate parcels from different warehouses, so your remaining items may still be on their way. Please check your tracking emails for additional shipments. If you're still missing something, get in touch and we'll look into it.
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Our orders are processed quickly, so we can't guarantee address changes once an order has been placed. Please contact our Customer Service team as soon as possible.
Please note: Shop Pay is a third-party payment service. If you use Shop Pay, please ensure your delivery details are correct before completing payment. Steens cannot guarantee redelivery if an incorrect address is provided.
You can update your saved details directly through Shop Pay.
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We're sorry your honey hasn't arrived in perfect condition! Please contact our Customer Service team with photos of the damaged pot and packaging, including the shipping label. We'll review the issue and arrange a replacement where appropriate.
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Unfortunately, orders are processed quickly and cannot be cancelled once placed. If you've changed your mind, you can return unopened products at your own shipping cost once your order arrives.
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Yes! We accept returns of unopened, unused products in their original condition. Return shipping is at your own cost. Please contact our Customer Service team for return instructions.
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We recommend checking around your property, with neighbours and with anyone else who may have accepted the delivery. If you still can't locate your parcel, please contact our Customer Service team so we can investigate.
Still unsure?
We're Here to Help!
Can't find the answer you're looking for? Our friendly Customer Service team is happy to help.
We're available Monday–Friday, 8:30am–2:30pm (New Zealand Time). If you contact us outside these hours, we'll get back to you as soon as possible.
